Effective Date: 10, July 2023

1. Shipping Locations

1.1 Dubai: We offer second-day delivery service within Dubai.

1.2 Other Emirates: We provide delivery services to other emirates in the UAE, subject to certain conditions outlined below.

2. Delivery Timeframe

2.1 Dubai: We strive to deliver orders within 2 business days of the order confirmation. However, delivery times may vary depending on factors such as product availability, order volume, and delivery location within Dubai.

2.2 Other Emirates: Delivery to other emirates may take longer than the standard 2-day delivery timeframe due to logistical considerations. Please allow additional time for delivery.

3. Delivery Charges

3.1 Dubai: For orders of AED 200 or more, we provide free delivery within Dubai.

3.2 Dubai: For orders below AED 200, a delivery charge of AED 10 will apply.

3.3 Other Emirates: For orders of AED 200 or more, a delivery charge of AED 12 will apply for delivery to other emirates.

3.4 Other Emirates: For orders below AED 200, a delivery charge of AED 12 will apply for delivery to other emirates.

4. Delivery Process

4.1 Order Confirmation: Once you place an order on our website, you will receive an order confirmation via email or SMS, containing details of your purchase.

4.2 Order Processing: Our team will process your order and prepare it for shipment within the specified timeframe.

4.3 Shipment Notification: You will receive a shipment notification with the tracking details once your order is dispatched.

4.4 Delivery Attempt: Our designated courier will attempt to deliver your package to the provided shipping address. If you are unavailable at the time of delivery, a delivery notification will be left, and further attempts will be made as per the courier's policy.

4.5 Delivery Completion: Once your package is successfully delivered, you will receive a delivery confirmation notification.

5. Order Tracking

5.1 Tracking Information: You can track the status of your order by using the tracking number provided in the shipment notification. Please follow the instructions provided to access the tracking information.

5.2 Assistance: If you have any concerns or questions regarding the delivery of your order, please contact our customer support team, and we will be happy to assist you.

6. Changes or Cancellations

6.1 Changes: If you need to make any changes to your order, such as updating the delivery address, please contact us as soon as possible. We will make every effort to accommodate your request, subject to order processing and dispatch status.

6.2 Cancellations: Once an order has been processed and dispatched, cancellations may not be possible. Please contact us immediately if you wish to cancel your order, and we will assist you based on the order status.

7. Delivery Exceptions

7.1 Force Majeure: In exceptional circumstances beyond our control, such as natural disasters, severe weather conditions, or disruptions in transportation, delivery times may be affected. We will make reasonable efforts to communicate any delays and provide updated delivery estimates.

8. Contact Us

If you have any questions, concerns, or inquiries related to our delivery policy, please feel free to contact our customer support team at info@veldoras.com

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Delivery Policy.