Cancellation Policy
Effective Date: 10 July 2023
1. Cancellation of Orders
1.1 Cancellation Period: You may cancel your order placed on Veldoras.con before it has been dispatched. Once an order has been dispatched, it is no longer eligible for cancellation.
2. Cancellation Process
2.1 Requesting a Cancellation: To request a cancellation, please contact our customer support team as soon as possible with your order details, including the order number. We will make every effort to accommodate your cancellation request if it is within the cancellation period mentioned in section 1.1.
2.2 Confirmation of Cancellation: If your cancellation request is received and processed before the order is dispatched, we will confirm the cancellation and refund the amount paid for the canceled item(s) using the original payment method.
3. Return of Dispatched Orders
3.1 Return Process: If your order has already been dispatched and you wish to return it, please follow our Return Policy for instructions on initiating a return.
3.2 Delivery Fee: In the case of a return for an already dispatched order, the delivery fee is non-refundable. You will be responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
4. Exceptions
4.1 Final Sale Items: Items marked as final sale or purchased during a promotional or clearance sale may not be eligible for cancellation or return. Please check the product details and any specific terms mentioned during the purchase.
4.2 Personalized or Customized Items: Personalized or customized items that have been specially made or altered according to your specifications may not be eligible for cancellation or return. Please review the product details and any specific terms mentioned during the purchase.
5. Contact Us
If you have any questions, concerns, or inquiries regarding our cancellation policy, please contact our customer support team at [contact information]. We will be happy to assist you.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Cancellation Policy.