Refund Policy

Effective Date: 10 July 2023

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

1. Returns and Refunds

1.1 Eligibility: We want you to be satisfied with your purchase from Veldoras.com. If you are not completely satisfied with your order, we offer a return and refund policy subject to the conditions outlined below.

1.2 Return Period: You may initiate a return within a maximum of 2 days from the date of delivery. After this period, we will not be able to process a return or refund.

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer support team with your order details, including the order number, product(s) to be returned, and the reason for the return. We will provide you with further instructions and a return authorization, if applicable.

2.2 Return Condition: To be eligible for a return and refund, the following conditions must be met:

a. The item(s) must be unworn, unused, and in the same condition as received.
b. The original packaging, including tags and labels, must be intact.
c. Socks are not eligible for a refund but can be exchanged for a different size or color, subject to availability.

2.3 Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item(s).

3. Refund Process

3.1 Inspection and Approval: Once we receive the returned item(s), our team will inspect them to ensure they meet the return conditions mentioned in section 2.2. If the items are deemed eligible for a refund, we will proceed with the refund process.

3.2 Refund Method: Refunds will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on the payment provider's processing time.

4. Exceptions

4.1 Final Sale Items: Items marked as final sale or purchased during a promotional or clearance sale may not be eligible for return or refund. Please check the product details and any specific terms mentioned during the purchase.

4.2 Hygiene and Personal Care Products: For hygiene reasons, certain items such as undergarments, swimwear, or intimate apparel may not be eligible for return or refund. Please review the product details and any specific terms mentioned during the purchase.

5. Contact Us

If you have any questions, concerns, or inquiries regarding our refund policy, please contact our customer support team at [contact information]. We will be happy to assist you.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.